Contact the team
Need to contact us? Find out how on this page.
Email us
Get in touch
We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
Monday through Friday:
7 AM – 5 PM, PST
April – September
Monday through Friday:
6 AM – 6 PM, PST
Saturday and Sunday:
7 AM – 5 PM, PST
Frequently asked questions
Have more questions? Contact us.
How long does it take to receive a response after I submit a contact form?
We know your time is valuable. Our team of local travel specialists typically responds to all inquiries within 12 to 24 hours. If you submit a request over the weekend or during peak travel seasons, it may take up to 48 hours, but we always strive to get back to you as quickly as possible with a personalized response.
Can I completely customize any of the itineraries on your website?
Absolutely! Every single tour and itinerary you see on our site serves as a starting point. We specialize in tailoring custom travel experiences. Whether you want to add extra days in Luxor, upgrade to a luxury Dahabiya cruise, include a specific hidden gem, or adjust the pacing to fit your family, simply let us know your preferences in the contact form and we will design the perfect trip for you.
What information should I include in my initial inquiry to get the best quote?
To help us create the most accurate and personalized itinerary for you, it is incredibly helpful to include:
Your estimated travel dates or month of travel.
The number of travelers in your group (including ages of any children).
Your approximate budget per person or preferred hotel tier (e.g., 4-star, 5-star luxury).
Any must-see highlights you absolutely do not want to miss (like Abu Simbel or the Red Sea).
How do I secure my booking, and what payment methods do you accept?
Once you are completely happy with your custom itinerary, you can secure your booking by making a deposit payment. We accept all major international credit cards (Visa and Mastercard) through our secure online payment portal. The remaining balance can be paid closer to your arrival date or arranged according to the specific terms outlined by your travel consultant during the booking process.
What happens if I need to cancel or reschedule my trip to Egypt?
We understand that travel plans can change unexpectedly. We offer flexible cancellation and rescheduling options. If you need to postpone your trip, we will work with you to move your dates to a later time, often with zero penalties depending on how far out you are from your arrival. Our detailed cancellation, refund, and modification policies will be clearly provided to you in writing before you make any deposit.
Do you provide 24/7 customer support while I am traveling in Egypt?
Yes, your peace of mind is our highest priority. The moment you land in Egypt, you will be assigned a dedicated local tour coordinator and provided with a 24/7 emergency contact number. Whether you need to make a last-minute adjustment to your schedule, have a question about your hotel, or need medical assistance, our local team is just a quick phone call or WhatsApp message away at any hour of the day.